24/7 Customer Support in Shared Hosting
Our shared hosting plans include 24/7/365 pre-sales, customer and tech support, so no matter if you're inquiring for our web hosting solutions before you make a purchase or you are a current client and you have any question or a difficulty, you'll be able to contact us at any time, including weekends and holidays. We have numerous channels to get in touch with us - a couple of telephone lines around the world for your convenience and live chat support for billing, pre-sales and general questions; email messages as well as support tickets for more technical issues or any matters that require extra time to research and take care of. In contrast to many other web hosting service providers, our trouble tickets come with a warranted maximum response time of just one hour, thus regardless of what your problem is, it'll be resolved on time and you will not waste days to have something fixed.
24/7 Customer Support in Semi-dedicated Servers
We know how essential it is to get timely support, especially if your site is not working as it should be for whatever reason. All our semi-dedicated hosting plans come with 24/7 customer and tech support, so that if anything comes up, you can use plenty of methods to let us know - telephone line with a couple of local numbers globally, live chat, emails and support tickets. The first two choices are for pre-sales, billing and common issues, which means that in case you do not have an account yet, for instance, you are able to find extra info regarding our services, or we will help you with less difficult tech problems. The second two methods are for solely tech problems or everything that's more time-consuming since it's quicker to track the communication between you and our technical support team. The warranted max answer time for them is only one hour, the actual one - 15-20 minutes, therefore you will not need to wait for a whole day so as to receive support as you may need to do with various other providers.
24/7 Customer Support in Dedicated Servers
We are aware how important it is to get prompt support in general, let alone if you manage an entire server, so every single dedicated server that we offer comes with 24/7 support with one-hour response time guarantee whatever the issue. This service is absolutely free for any difficulties with your server or the software that was installed by our admins through the setup, so you can get in touch with us as many times as you'd like, even during holidays. You could either open a ticket from the billing section or you could send an e-mail, and the actual response time for either rarely exceeds thirty minutes as we have administrators available twenty-four hours a day. If you require general info about our servers or you've got a billing question/issue, you can also call one of the local telephone numbers we have on as many as 3 different continents or you can employ our live chat service and consult with an agent online. For third-party software support, we offer a Managed Services upgrade, which you can add to your server package from the billing Control Panel.