A 99.9% Server Uptime
The advantage of setting up your own shared hosting platform is that you do not have to worry about compatibility – you set up a given set of software applications in such a manner as to be compatible with a defined set of hardware parts. The final result is something significantly more steady and reliable, as there are fewer potential risks of failure. We’ve set up our cloud hosting platform atop tried and trusted hardware parts along with a heavily customized version of Security–Enhanced Linux so as to set up a completely safe environment for all your web sites.
That is why, with all our shared hosting plans packages we offer a 99.9% server uptime guarantee. This uptime guarantee is available in all datacenters.
A 99.9% Network Uptime
If you would like to provide an enterprise–grade web hosting service, you can hardly trust the default network configuration in a datacenter. We’ve built our very own custom internal network in order to ensure the very best connection speed with the outside world.
And because of this, irrespective of which datacenters you pick: our US located data center, our UK located data center, in our FI located data center, in our Eastern Europe located data center or our AU located data center, you can enjoy a guaranteed 99.9% network uptime. And this uptime guarantee is valid for all web hosting solutions offered in each datacenter.
A 30–Day Money–Back Guarantee
Irrespective of the fact that we have done pretty much everything to lessen all possible risks with our cloud hosting plans and although our company offers outstanding client support, sometimes the client simply isn’t content with what we are offering. Or he has to move to a more robust web hosting service, such as a VPS server or even a dedicated server.
That is why our company offers a 30–day money–back guarantee with each of our cloud hosting plans, no questions asked. If you’re not fully pleased, you will get a reimbursement.
24/7 Technical Support
If you have ever had to wait for hours for a reply, you probably know how frustrating this can be, even more so when your web site is on the line. That’s why our company offers a 24x7 support service with a 1–hour response time guarantee. Regardless of what happens or what holiday it is – our support engineers will be right here and they’ll answer you in under 60 minutes. And the best part is that their average ticket response time is under twenty minutes!