Technical Support Channels
A 1–Hour Response Guarantee
Every single help request you submit to us will be responded to within maximum sixty minutes. If for any reason whatsoever your ticket or email calls for further assistance from a sysadmin, we will without delay forward it and leave a note to inform you that your matter is being examined. If you order the Managed Services package, all of the server management services included there will be performed at a time that is convenient for you.
A First–Rate Support Service
- We’ll be available to you 24/7/365 to answer any enquiries that you may have connected with our Website Control Panel or any of the applications that we have preinstalled for your convenience on the server. If you also require assistance with server admin procedures, take a glance at our Managed Services package, which includes backup hard drive storage space, weekly OS updates, server monitoring and rebooting procedures, plus troubleshooting and software installation services.
An Easy–to–Navigate Help Section
We have provided our Website Control Panel with an in–depth knowledge base, which includes detailed explanations of all its features and functionalities. Besides, we have prepared detailed video tutorials that will further teach you how to carry out a given operation or solve a frequently experienced problem. The help articles and the video tutorials are easily accessible from every section of the Website Control Panel via the Videos and Help buttons in the top right corner.