Service Uptime Guarantee in Shared Hosting
If you get a shared hosting plan from us, we guarantee that your sites are going to be up and running at least 99.9% of the time. We've basically got rid of the hosting server downtime by using an advanced cloud hosting platform where independent sets of web servers address each portion of the overall service - files, databases, email messages, etc. In that way, should there be a problem with a server, the other web servers within the cluster will simply take over and your sites won't be affected whatsoever. To avoid any infrastructure issues, we furthermore have diesel-powered backup generators and a few independent Internet providers. Experienced administrators keep tabs on the web servers 24/7 to correct any software problems that may appear while software and hardware firewalls shall prevent DDoS attacks against the servers.
Service Uptime Guarantee in Semi-dedicated Servers
When you get a semi-dedicated server plan from our company, you will enjoy a guaranteed 99.9% uptime. Your account is going to be created on a modern cloud website hosting platform with a load-balancing system that practically eradicates any downtime. The files, emails, statistics and databases are all addressed by their own groups of web servers, so even when there's an issue one web server, your websites will not be affected whatsoever. This enables us to offer you a far more stable hosting service in comparison with companies that run everything on a single machine where a problem with a single service can take the entire machine down. To protect yourself from infrastructure problems, our data centers use several Internet providers and powerful diesel generators, so whatever happens, the servers will keep running with no disturbances and your Internet sites will remain working. Any software problems will be dealt with straight away by our experienced group of professionals that keep track of all servers 24/7.
Service Uptime Guarantee in Dedicated Servers
While we cannot control what you do with your dedicated server, what offline software and / or script-driven apps you install on it or when you restart it, we can ensure that it will be accessible no less than 99.9% of the time. Your server will be located in our state-of-the-art facility in the town center of Chicago and its uptime and availability will be ensured by powerful diesel backup generators and a number of Internet providers, so no power outages or other infrastructural difficulties shall affect the proper functioning of your websites at any time. Our skilled team of system admins will make sure that if your server stops for some reason, it'll be rebooted immediately. In order to avoid any chance of equipment failures, we will give you a server with new and carefully tested hardware components to be certain that all of your websites are functioning no matter what.