There are a lot of shared hosting suppliers on the market today, however many of them are resellers that have restricted resources, particularly in terms of support. One way to distinguish them is the option to reach the company over the telephone. The level of support that you can receive via this particular channel of communication varies depending on the service provider - several of them provide you with expert telephone support, various others offer general and customer support only as some issues are more time-consuming and it would be quicker to be resolved with a ticket, particularly when the situation has to be escalated. Nonetheless, it's good to know that you could always get in touch with your hosting supplier as there're lots of small-scale issues that can be taken care of efficiently and timely with a call, not mentioning that you're able to get more info for the services before you become a client.

Phone Support in Shared Hosting

In case you choose to take advantage of one of our shared hosting plans, you'll be able to get in touch with our customer support crew via phone for 14 hours a day. We will help you choose the proper package for your sites as we are aware that it's better to discuss such issues with a live person. In case you already have an account, we will help you with all of your sales/billing questions and general matters, even with some technical situations that do not require too much time or escalation to a system administrator as it will be better to open a support ticket for time-consuming issues so as to have the correspondence in a single place. We have phone numbers in the United States, the UK and Australia, so you will be able to call the one you prefer and talk to our representatives.

Phone Support in Semi-dedicated Servers

Any time you need more information regarding the semi-dedicated hosting plans that we provide, you can call one of the three support phone lines that we have around the globe - in the U.S.A., Great Britain and Australia. Thus, you'll be able to check in advance if our solutions will be appropriate for your sites. If you're already our customer and you've got a semi-dedicated account, you have the option to get in touch with us over the phone for 14 hours daily about any kind of billing or general queries. For strictly tech matters you'll be able to use our ticketing system so as to contact our tech support as someproblems just need extra time to be dealt with, still we can assist you on the phone with a lot of minor tech issues as well, saving you efforts and time.