Should you ever encounter a problem with your site and be incapable of tackling it, ask the hosting provider’s customer care staff to help you get the website back online. A quick resolution would be the most favorable scenario, but a lot of hosting companies respond within 24 hours or even more, all the more so if you are dealing with a hosting reseller. Even if the problem can be fixed without much effort, your site may not work correctly or may not be reachable at all for an extended stretch of time, so you may lose potential clients because it’s extremely unlikely that anybody would be dying to go back to a website that’s broken. Thus, you have to make certain not only that you can reach your web hosting provider, but also that they can respond and assist you in a well-timed manner. If a software app update doesn’t proceed smoothly or if you erase something incidentally, for example, the website must be fixed swiftly so as to avoid long unavailability.

One-Hour Response Guarantee in Shared Hosting

Our shared hosting plans come bundled with a 1-hour reply guarantee, which goes to say that irrespective of what enquiry or complication you might have, we’ll always be there to help you. As a matter of fact, it seldom takes more than 30 minutes to get a problem resolved or a question answered, and this is valid for both sales and technical matters. Our customer support team reps will be at your disposal 24-7, even on public holidays and weekends, so you will obtain prompt assistance at all times. We know just how priceless time can be, so by the time we answer your email or ticket, we’ll have enquired into the matter and, if we haven’t figured out a solution, we’ll provide you with more info about what you have to do on your end – if the situation requires this. With our support services, you can be sure that there will be someone to help you out instantly, no matter what time it is.

One-Hour Response Guarantee in Semi-dedicated Servers

We promise that if you post a ticket from your hosting Control Panel or send an email regarding your semi-dedicated server, you’ll receive an answer within less than 1 hour. You can get in touch with us whenever you like in regard to general, technical or billing issues and considering that we are on duty 7 days a week, you’ll always obtain assistance in a timely fashion. Based on the particular issue or question, we will give you more information, solve the obstacle if it has been caused by something within our reach or instruct you on what to do on your end in case you have to adjust a specific setting for a software application that we can’t access. You can forget about waiting around for a day for every response. As a matter of fact, in the majority of cases we answer tickets and emails within no more than twenty to twenty five minutes.