A live chat is one of the several methods of communication supplied by some website hosting providers as part of their support service. Depending on the supplier, the chat is used for billing, pre-sales and/or tech assistance. This way of communication is faster in comparison to a support ticket and it'll make it less likely to misunderstand or misspell anything as compared to a phone call with an agent. Furthermore, when the issue that you have requires some time to be reviewed and taken care of, you'll be able to do something else meanwhile rather than just waiting, like you would have to do when you call. You can also use a live chat assistance service absolutely free provided that you have Internet accessibility even if your hosting supplier is located in a different country and they do not have a local phone number that you can call.

Live Chat Support in Shared Hosting

We supply a live chat assistance service for all of the shared hosting plans that we offer and we're able to support you with almost everything live. In case you do not have an account with us yet, we're able to provide you with more information about the plans in order to help you to get the most appropriate plan. If you are a current client, we will be able to help you with any general or billing matter and also with lots of common technical matters, for instance an email address setup in a desktop e-mail client. When you cannot call us for whatever reason or you are in a country where we don't have a local phone number, the live chat is the best way to get in touch with us. Needless to say, some situations need longer time to analyze and test, so you'll have to open a support ticket to our technicians, however, we can save you time and assist you with various problems on the chat.

Live Chat Support in Semi-dedicated Servers

The live chat support service that we provide is available every single day, even on weekends and holidays. It's the perfect way to learn more details about our semi-dedicated hosting plans if you do not have an account yet or to have an issue resolved in case you're a client and our customer support agents will assist you live no matter what time of the day you join our chat. If you are hesitating which package is better for your websites, in case you need a piece of advice whether you should order a certain upgrade and how to obtain it or if you experience troubles installing an email account on your computer, you can contact us and we'll provide you with the required info quickly. Our live chat is accessible even after our telephone lines go off for the day, which means that when you have an account here, you can be certain that you'll always receive prompt help with any kind of question or trouble that comes up.