If you’ve ordered a web hosting plan and you have some questions in regard to a concrete function/feature, or in case you have come across a certain problem and you need assistance, you should be able to get in touch with the respective client service team. All web hosting companies use a ticketing system no matter if they provide other means of contacting them aside from it or not, because the best way to deal with an issue most often is to send a ticket. This type of correspondence renders the responses sent by both parties easy to follow and enables the tech support engineers to escalate the problem in the event that, for example, an admin must intervene. In the general case, the ticketing system is part of the billing account and is not directly linked to the hosting space, so you will need to have no less than two different accounts to touch base with the technical support team and to actually manage the hosting space. Incessantly switching from one account to the other can be a bore, not to mention the fact that it takes quite a while for most hosting companies to reply to the tickets themselves.

Integrated Ticketing System in Shared Hosting

In stark contrast to what you may find with many other hosting companies, the ticketing system that we’re using with our shared hosting plans is part of the Hepsia Control Panel, which comes with all accounts. You won’t need to remember several user names and passwords, as you’ll be able to manage both your tickets and the web hosting account itself in a single place. So, in case you have a question or run into a challenge, you can contact our customer support team representatives straight away. Our system comes with an intelligent search option. This suggests that even if you’ve posted a vast number of tickets through the years, you’ll be able to track down the one that you want without much difficulty. Furthermore, you can check knowledge base suggestions for resolving commonly met challenges.

Integrated Ticketing System in Semi-dedicated Servers

The Hepsia hosting Control Panel, which is included with all our semi-dedicated hosting plans, was developed with the idea that you should be able to manage everything connected to your semi-dedicated server account in a single place and the support tickets are not an exception. Our ticketing system is incorporated into the Hepsia Control Panel, so, in case you’ve got an enquiry or experience an issue, you can get in touch with our customer care team members instantly without having to log in to a completely different interface. You can look through your web files or check different settings within your account while you open a new ticket or read the response to an old one. In case you’ve got an enormous number of tickets and you want to track down a particular one, you can resort to the intelligent search option, which is available in the Help section of the Control Panel. We will make sure you receive a response in less than one hour regardless of the nature of your question or issue.