Integrated Ticketing System in Shared Hosting
In stark contrast to what you may find with many other hosting companies, the ticketing system that we’re using with our shared hosting plans is part of the Hepsia Control Panel, which comes with all accounts. You won’t need to remember several user names and passwords, as you’ll be able to manage both your tickets and the web hosting account itself in a single place. So, in case you have a question or run into a challenge, you can contact our customer support team representatives straight away. Our system comes with an intelligent search option. This suggests that even if you’ve posted a vast number of tickets through the years, you’ll be able to track down the one that you want without much difficulty. Furthermore, you can check knowledge base suggestions for resolving commonly met challenges.
Integrated Ticketing System in Semi-dedicated Servers
The Hepsia hosting Control Panel, which is included with all our semi-dedicated hosting plans, was developed with the idea that you should be able to manage everything connected to your semi-dedicated server account in a single place and the support tickets are not an exception. Our ticketing system is incorporated into the Hepsia Control Panel, so, in case you’ve got an enquiry or experience an issue, you can get in touch with our customer care team members instantly without having to log in to a completely different interface. You can look through your web files or check different settings within your account while you open a new ticket or read the response to an old one. In case you’ve got an enormous number of tickets and you want to track down a particular one, you can resort to the intelligent search option, which is available in the Help section of the Control Panel. We will make sure you receive a response in less than one hour regardless of the nature of your question or issue.