Although the web hosting service offered by the different companies is almost the same, every provider has got a customized platform with its own tweaks and different ways to complete given procedures. In cases like this, an information-laden knowledge base will be really useful both for persons with zero previous experience and for technically experienced users who will sooner or later learn how specific operations are completed, but will lose time in the meantime. The purpose of such a knowledge base is to help make the hosting service fast and simple to use, sparing users time and energy. The outcome is more pleased customers, since they can effortlessly find the info they require, and much less work for the client support team members, because usually the vast majority of the questions and problems that clients have got are already enumerated in the knowledge base. Provided that the articles are expertly written and cover more topics, you will be able to find out more not only about your account, but also about the hosting service as a whole.

Extensive Online Documentation in Shared Hosting

If you have purchased your first shared hosting package through our company or have migrated your site over to us, you will get familiar with our platform and our in-house built Hepsia Control Panel in a jiffy as we have prepared an extensive knowledge base where you can find all the information that you will ever need – both general info in regards to the web hosting service as a whole and more concrete info about the different functions that you can make use of and the difficulties that you can come across. The articles themselves are available in 2 places. The whole article list is accessible through the Control Panel’s Help section. You can access articles that are dedicated to the different features in each and every section of the Control Panel too. You can become aware of how to do basically everything, from enabling an .htaccess config file to managing an electronic mailing list, and all the articles include detailed guides, so you will never become lost due to an unclear text. Certainly, if you chance upon a more specific problem and you don’t find an adequate solution in our knowledge base, you can get in touch with our support staff members 24x7x365.

Extensive Online Documentation in Semi-dedicated Servers

Our semi-dedicated hosting plans include exhaustive technical documentation where you will find information about all the features that our custom Hepsia Control Panel offers, together with solutions to various questions and obstacles that you could face. All installation manuals offer thorough descriptions, which is the reason why you won’t need to worry about omitting something in case you need to export a database, for example. The troubleshooting articles encompass a number of feasible causes of given problems and the solution for each and every one of them, so if you’re unable to send email messages even though you have the right SMTP server settings, for instance, you can swiftly discover what the reason for this might be and repair the problem with a couple of clicks in your email client. As Hepsia offers quite a lot of features, you’ll be able to find related articles in each single section. In case you prefer to browse all help articles, click on the Help link, which is located in the top right-hand side of the page.